Help with Yggmira Vault.
Installation, licensing, activation, backups and product questions can be handled by email.
Contact
Email support@yggmira.dk. Please include the application version and revision shown in Yggmira Vault.
Supported systems
The current amd64 build is tested on Ubuntu, Linux Mint and Zorin OS. Include your distribution and version when reporting a problem.
Licensing & activation
The planned standard license supports activation on up to three computers. After a successful activation, the application is designed to remain usable offline.
Backups
Keep an independent backup of important collections and files. Yggmira Vault includes backup and export functions, but they should be part of a broader backup routine.
When reporting a problem
Please include, where relevant:
- Yggmira Vault version and revision.
- Linux distribution and version.
- What you expected to happen and what actually happened.
- Steps that reproduce the issue.
- A screenshot or error message, with personal or confidential information removed.
Purchases, receipts and refunds
Once commercial sales are enabled, checkout and payment transactions are processed by Lemon Squeezy as merchant of record. Payment receipts and transaction-level refund handling therefore follow the applicable Lemon Squeezy checkout and buyer process. Yggmira can still help with product and licence questions.
Open-source components
Open-source notices and corresponding source information for applicable components are provided with the application and through Yggmira's source-information pages.
No guaranteed support response time applies unless explicitly agreed in writing.